MAS 90 & MAS 200 Phone Support
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| Technical Support Hours |
8:00am - 5:00pm Pacific Time, Monday through Friday.
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*Holidays, weekends, and late night (outside of the hours of 8:00 AM - 5:00 PM Pacific Time) will incur additional surcharges. |
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| Current Customers |
| If your company has already purchased a technical support plan from The Datawest Group, call (800) 613-6350 or (831) 786-1460 and tell the receptionist that you are calling for technical support. If a technician is not able to take your call immediately your call will be returned promptly (92% of all support calls are responded to within one hour). |
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| New Customers |
All of our new customers are required to have a prepaid support plan and a technical support contract on file.
Advantages of Support Plans:
- Help budget support calls
- Eliminate paying multiple invoices for support
- Save money
- Plans do not expire
Support charges are $40.00 per block (based on $160/hr). A Support Block is considered to be a 15-minute block of time, or fraction thereof. Per incident support may also be purchased at the rate of $160.00 / incident.
Support Plans |
| Plan |
Blocks |
Discount |
Regular Price |
Actual Cost |
Savings |
| Nickel Plan |
5 blocks |
0% |
$200.00 |
$200.00 |
$0.00 |
| Bronze Plan |
10 blocks |
5% |
$400.00 |
$380.00 |
$20.00 |
| Silver Plan |
25 blocks |
10% |
$1,000.00 |
$900.00 |
$100.00 |
| Gold Plan |
50 blocks |
15% |
$2,000.00 |
$1,700.00 |
$300.00 |
| Platinum Plan |
100 blocks |
20% |
$4,000.00 |
$3,200.00 |
$800.00 | |
Per Incident Call |
A one-time incident support call at $160.00 for the first hour, or any fraction thereof. If the call takes longer than an hour, you will be charged an additional $40.00 per 15-minute block of time.
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Please click here to download our technical support contract | |
