Most every company that sells goods needs to process customer returns. Today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge.

     Does your customer want credit, a replacement, a substitution or a repair? The Return Merchandise Authorization module makes it easy to handle all of this with maximum efficiency. RMA allows you to keep an accurate record of items shipped before returns are received and gives you an additional tool to build 100% customer satisfaction.

     With the RMA module, you can easily print or fax notifications to customers and print receiving documents to alert warehouse personnel of pending returns. After the goods are received and inspected, they can be returned to inventory, identified as items for repair, or scrapped. Then, MAS 90/ MAS 200 can automatically generate all the appropriate transactions, including credit memos,  replacement orders, purchase orders, and vendor returns. This complete, end-to-end solution saves hours of data entry and eliminates the need to search through file drawers for supporting historical documents. Working together, these modules create a completely integrated return management solution that saves time, boosts customer satisfaction, and gives you a real competitive advantage. With the MAS 90 and MAS 200 Return Merchandise Authorization module, returns and replacements can be handled with ease.

     Call our sales department at 800.613.6350 for information.