Use this procedure to reverse a payment made via credit card in the Accounts Receivable module. If you are recovering money from the customer, make the appropriate posting for a reduction in cash, increase the balance owed on the customer's account, and reinstate the invoice. If you are not recovering money from the customer and instead will absorb the expense yourself, make the appropriate posting for a reduction in cash and then distribute the expense to the appropriate general ledger account such as bad debt expense.

To reverse a credit card receipt

1 On the Accounts Receivable Main menu, click Cash Receipts Entry.

2 In the Cash Receipts Deposit Entry window, select Cash at the Deposit Type field.

3 At the Bank Code field, select the bank code that is tied to the credit card cash account (this is the same bank code that is used when you post the day-end credit card settlement amount in MAS 90 or MAS 200).

4 Enter the Deposit Date and Deposit Number fields.

5 At the Deposit Amount field, type the deposit amount as a negative number and click OK.

6 In the Cash Receipts Entry window, enter the Customer Number field.

7 At the Check No field, type CCREVERSE.

8 At the Amount Received field, type the amount as a negative number, and then click the Lines tab.

9 If you are recovering money from the customer:

a. At the Invoice Number field, enter the invoice to be reinstated.

b. At the Amount Posted field, type the amount of the invoice as a negative number, and click OK.

If you are not recovering money from the customer, and instead will absorb the expense yourself:

a. At the GL Account field, enter the general ledger account number (for example, bad debt expense) to which you want to post this negative amount.

b. At the Amount Posted field, type the amount as a negative number, and click OK.

10 Click Accept, and then click the Printer button to print and update the Cash Receipts Journal and Daily Transaction Register.

NOTE If the customer's credit card needs to be credited with the amount of the reversal, then you must process a void in the PCCharge Payment Server.