When a customer returns an item, a restocking fee can be charged. A miscellaneous charge code will need to be set up to charge the fee.
To add a restock fee to a credit memo

1 On the Sales Order Setup menu, click Miscellaneous Charge Maintenance.

2 At the Charge Code field, enter a code with up to six characters.

3 At the Type field, select Misc. Charge Code.

4 At the Description field, enter the description of the restocking fee.

5 At the Sales Account field, enter the sales account general ledger number.

6 At the Standard Charge field, enter the standard charge amount.

7 Enter the Apply Trade Discount, Calculate Commission and Tax Class fields for the charge code.

8 Click Accept.

9 On the Sales Order Main menu, click Invoice Data Entry.

10 In the S/O Invoice Data Entry window, enter the appropriate credit memo information on the Header and Address tabs.

11 On the Lines tab, enter the items being returned for a credit. On a separate line, enter the miscellaneous charge code for the restocking fee. The amount needs to be entered as a negative amount. This reduces the credit memo by the amount charged for restocking the item.

12 Complete the credit memo.

13 Click Accept and print the invoice.

14 Print and update the Daily Sales Journal and the Daily Transaction Register.